Welcome to Transcription‑App.com (“Transcription App”, “we”, “us”, or “our”). We value your privacy and are committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights when interacting with our website and transcription application.
Scope and Purpose
This policy applies to visitors to Transcription‑App.com (the “website”) and to subscribers who use the Transcription App (the “app”). By using our services, you agree to the terms described here. Our aim is to provide a privacy‑oriented transcription tool that operates entirely on your local machine while keeping our website informative and minimally invasive.
Data We Collect
Email Address
- Collection: When you subscribe to Transcription App through our payment partner Paddle, we collect your email address.
- Purpose: This information is used to manage your subscription, send transactional emails (such as payment confirmations), and provide essential service communications (e.g., updates about the app or changes to this policy).
- No Account Requirement: We do not create separate user accounts; your email is solely tied to your subscription.
Payment Information
- Third‑Party Processor: Subscriptions and payments for Transcription App are handled by Paddle. When you click “Subscribe,” you are redirected to Paddle’s checkout page on their website (https://paddle.com) to complete your purchase.
- Data Collected by Paddle: During checkout, Paddle collects and processes your payment details (such as card information and billing address). These details are not shared with us; we only receive your email address and the status of your subscription.
- Privacy Policy: Paddle operates under its own privacy policy. For more information on how Paddle manages your payment data, please visit their privacy notice at https://paddle.com/legal/privacy.
Non‑Collection of Audio/Video Data
- Local Processing: The Transcription App runs entirely on your device using OpenAI’s Whisper models via Transformers.js. All audio and video files you transcribe remain on your machine, and processing occurs locally. We do not transmit or store your media files or their contents.
Website Analytics
- Cookieless Matomo: Our website uses a cookieless configuration of Matomo Analytics to measure aggregate usage patterns. This setup does not store analytics cookies on your device.
- Data Collected: Matomo may collect anonymized information such as truncated IP addresses, browser type, operating system, and pages visited. This data is aggregated and does not allow us to identify individual visitors.
- Purpose: We use this information solely to understand how visitors interact with our website and to improve content and performance. We do not build user profiles or track individual behavior across sites.
How We Use Your Information
- Subscription Management: To maintain your active subscription status and process renewals through Paddle.
- Service Communications: To deliver important notices, such as updates to our software, changes to this privacy policy, or service interruptions.
- Website Improvement: To analyze anonymized usage data from Matomo to improve the website experience.
- Legal Compliance: To comply with applicable laws and regulations or respond to lawful requests, if required.
We do not use your email address for unsolicited marketing communications, nor do we share or sell your personal data to advertisers.
Data Storage and Security
- Email Storage: Your email address is stored securely in our subscription management system. We use industry‑standard security measures to protect this data.
- No Media Storage: Since all transcription processing occurs locally, we never have access to your audio or video files, ensuring that your content remains private.
- Access Controls: Only authorized personnel who need access to subscription management systems can view your email address. We enforce strict access controls and confidentiality obligations.
Cookies and Tracking
- Essential Cookies: Our website may use a small number of essential cookies necessary to ensure basic site functionality, such as remembering your session for subscription management. These cookies do not track your activity beyond our site.
- Analytics Without Cookies: As noted, Matomo runs in a cookieless mode, so no analytics cookies are set.
- No Advertising Cookies: We do not employ advertising cookies or other tracking technologies that profile your behavior across websites.
Third‑Party Services
Transcription App relies on third‑party services to facilitate subscriptions and payments. These providers have their own privacy policies:
- Paddle – Handles subscription and payment processing. Paddle may collect payment information necessary to process transactions. We encourage you to review Paddle’s privacy policy to understand how your payment data is handled.
We do not share your data with other third parties except where necessary for subscription processing, analytics as described above, or if compelled by law.
Data Retention
- Email Address: We retain your email address for as long as you maintain an active subscription. If you cancel your subscription, we will delete your email from our records within a reasonable period, unless retention is required to comply with legal obligations.
- Payment Records: Paddle may retain transactional data for accounting and legal compliance, subject to their policies.
- Analytics Data: Aggregated analytics data collected by Matomo is retained for a limited period to help us understand website usage trends. This data does not identify individual visitors.
- No Retention of Transcriptions: Because transcription happens locally, we never store, log, or retain transcripts, audio, or video files.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access – Request a copy of the personal data we hold about you.
- Rectification – Request corrections to inaccurate or incomplete data.
- Deletion – Request deletion of your personal data (e.g., email address) when it is no longer needed for purposes described in this policy.
- Objection – Object to certain uses of your data, such as receiving service communications (though some messages may be necessary for your subscription).
If you wish to exercise any of these rights, please contact us using the details below.
Children’s Privacy
Transcription App is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. The “Last Updated” date will be revised accordingly. We encourage you to review this policy periodically. If changes materially affect your rights or how we use your data, we will provide notice via email to your subscription address.
Contact Us
If you have any questions or concerns regarding this privacy policy or our data practices, please contact us at:
- Email: sam@transcription‑app.com